Frequently Asked Questions

We recommend booking at least 2-3 months in advance for weddings and large events, especially during peak season (May-October). However, we can often accommodate last-minute bookings based on availability.

We primarily serve Toronto and the Greater Toronto Area (GTA). We're happy to travel to other locations—please contact us for details and any additional travel fees that may apply.

Our standard setup requires approximately 6.5ft x 6.5ft of space. We can work with smaller or larger areas depending on your venue. We'll discuss space requirements during your consultation.

Yes! All our packages include a curated collection of high-quality props. Our Gold and Platinum packages feature premium and deluxe prop collections. We can also customize props to match your event theme.

Absolutely! All of our packages include custom photo templates designed to match your event colors, theme, and branding. We work closely with you to create the perfect design.

Guests can receive photos via email, text message, or social media sharing—all instantly! Our packages also include an online gallery where all photos are stored and can be downloaded. Printed photos are available with our Gold and Platinum packages.

Yes, we always bring backup equipment to every event to ensure everything runs smoothly. Our professional attendants are trained to handle any technical situations that may arise.

Yes! We can set up outdoors for events. However, we require a covered area to protect the equipment from direct sunlight, rain, and wind. Please discuss outdoor setup requirements with us during booking.

We understand that plans can change. Cancellations made 60+ days before your event receive a full refund minus a $100 administrative fee. Cancellations made 30-59 days before receive a 50% refund. Unfortunately, we cannot offer refunds for cancellations made less than 30 days before the event.

Yes! We offer flexible payment plans. A 25% deposit is required to secure your date, with the remaining balance due 14 days before your event. Contact us to discuss custom payment arrangements.

If our schedule allows, we're happy to extend your rental time for an additional fee of $100 per hour. Please let our attendant know during your event, and we'll do our best to accommodate.

Yes! All our packages include a professional attendant who will be present throughout your event to assist guests, troubleshoot, and ensure everything runs perfectly.